A Qualitative Interview Study Investigating the Role of Transport Information Systems in Road Haulage Firms
نویسندگان
چکیده
Recent advances in mobile and wireless technology have made possible new types of information systems supporting key activities in transport organizations. By including mobile actors and equipment, such technology is a key enabler for realizing the vision of enterprise system support in this context. This paper focuses on a particular type of transport organization, that of road haulage firms. The term Transport Information Systems (TIS) is used to discuss a specific type of enterprise technology, incorporating support for critical mobile aspects of road haulage firms and relevant functionality of conventional enterprise systems. To capture expectations of enterprise support in road haulage business, a qualitative interview study including 18 Swedish road haulage firms was performed. Building on the results of the study, this paper contributes a set of sociotechnical challenges important for successful implementation of TIS in road haulage firms. In addition, this paper outlines implications for future research on enterprise systems in transport
منابع مشابه
Exploring the Perceptions of Information Technology Support for Road Haulage Companies: A Qualitative Interview Study
Carl Magnus Olsson Viktoria Institute 405 30 Gothenburg, Sweden Phone +46 31-773 55 37, Fax +46 31-773 55 30 www.viktoria.se/~cmo [email protected] Abstract This paper outlines the results from qualitative interviews with twenty road haulage companies, as a part of the diagnosing phase of an ongoing action research study exploring systems support needed by road haulage companies. The empirical da...
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